Customer FAQs

In which segments I can open an account with 5 Paisa?

  • Equity
  • Derivatives
  • Currency
  • Mutual Funds
  • Commodity

In 5Paisa, we offer:

All in One Trading Account: An account which offers Trading and Demat as well as Mutual Fund account.

Mutual Fund Account: This offers only Mutual Fund account.


2. What are our brokerage, DP charges and fees?

We do not charge any brokerage. Instead we charge a flat fee of Rs.10/- per executed order, for trades in Equity, Commodity, F&O & Currency. Statutory charges would be extra. No other hidden charges. There are no upfront charges.

To open an A/c with 5paisa, Account Opening Charges are:

Individual Trading A/c Rs. 650 (exclusive of GST)
Non Individual Trading A/c Rs. 1,000 (exclusive of GST)

For Only Mutual Fund A/c opening charges are Rs. 250 (exclusive of GST)

Note: Currently there are no A/c opening charges for Individual Trading A/c and Only Mutual Funds A/c. (Offer valid from 01st July 2019 to 31st July 2019)

Delayed Payment Charges (DPC) is 0.05% per day.

Tariff Sheet

Trading A/c processing Charges Individual Rs. 650 (exclusive of GST)
Non Individual Rs. 1,000 (exclusive of GST)
Broking Charges Cash Rs. 10 per order* (subject to Regulatory caps)
Futures and Options
Currency (Futures & Options) Equity (Futures & Options) Commodity (Futures & Options)
Auction Charges As per 5paisa Auction process criteria
Depository Charges Demat Maintenance Charges (Individual) Rs. 45/- per month (only if he trades)
Demat Maintenance Charges (Non Individual) Yearly Rs. 400 (exclusive of GST)
Pledge creation Rs. 50
Demat – Per Certificate Rs. 15
REMAT – Per Certificate OR Per 100 Units/shares (whichever is higher) Rs. 15
Conversion of MF units/ Destatmentisation per SOA Rs. 15
Reconversion of MF units in to SOA or Redemption/Restatmentisation per SOA Rs. 15
Postal charges per request shall be charged separately Rs. 40

3. Which types of Investment Accounts you provide and what benefits will I get?

You can open All-in-one Investment Account. This is the right choice for you if you wish to invest in stocks directly as well as invest in mutual funds. You get a Trading A/c + Mutual Funds + Demat A/c. You can also open Only Mutual A/c, if you wish to invest only in Mutual Funds.

Benefits:

  • Flat fee of Rs. 10 per order: Unlike other brokers, we do not charge any brokerage on the value of your order. We charge a flat fee of Rs. 10 per order. You can trade in any volume in shares and F&O.
  • All-in-one Account: Manage all your investments i.e. stocks, mutual funds and insurance from a single powerful platform.
  • Robo - Advisory: Experience 100% automated personalized solutions to your financial needs crafted using cutting edge technology.
  • Daily Trading Strategies: Our experts monitor the share markets minutely for opportunities and provide ideas to you on your mobile.
  • Subscription based Research: We provide various research products according to profile and needs of customer. You can access world class research recommendations by paying a small subscription fees.

4. How to avail a pick up or courier your AOF form to 5Paisa?

To avail a pick up facility, your city should be listed from the below list:

Sr No. Cities
01 Ahmedabad
02 Aurangabad
03 Bangalore
04 Baroda
05 Chennai
06 Delhi
07 Faridabad
08 Ghaziabad
09 Gurgaon
10 Hyderabad
11 Indore
12 Jaipur
Sr No. Cities
13 Kolkatta
14 Kolhapur
15 Lucknow
16 Mumbai
17 Nagpur
18 Nasik
19 Noida
20 Pune
21 Rajkot
22 Ranchi
23 Surat
24 Varanasi

Note: The pickup cannot be arranged if the distance of delivery from the specified city is above 25 kms.

In case your city is not listed above or your distance of delivery is above the specified limit, you can courier your A/c opening form to 5Paisa at the below mentioned address:

5paisa Capital Ltd.
Sun InfoTech Park,
Road No. 16V,
Plot No.B-23
Thane Industrial Area,
Wagle Estate, Thane – 400604

Once the form reaches at our Registered Office, the same is processed and account gets opened within 24 hours. Your courier charges can be reversed as per the following criteria:

  • Courier charges up to Rs. 200/- or the actual amount whichever is lower is applicable for reversal on basis of your original courier receipt (No binding on day of your submission)
  • Courier charges will be reversed from the date of submission of your courier receipt within 7-8 working days.

1. What is the difference between Mutual Fund and SIP?

Mutual Funds are investment instruments that collect investors money and invest in various securities in order to get returns on the investments. The money invested is managed by a professional fund manager.

SIP is just a way of investing a fixed amount in mutual funds on a regular basis. You are allocated a certain number of units based on the ongoing market rate (called NAV or net asset value) for the day.Every time you invest money, additional units of the scheme are purchased at the market rate and added to your account. Hence, units are bought at different rates and investors benefit from Rupee-Cost Averaging and the Power of Compounding.

You can also invest in mutual funds as a one - time investment which is also called lumpsum. Every mutual fund scheme is available in two variants - direct and regular. Direct schemes are bought directly from the AMC and do not involve any intermediary.

Direct schemes have a lower expense ratio since no commission is paid to the distributor. So you get more returns compared to regular schemes.


2. What Brokerage does 5paisa Charge? How does 5paisa make money in mutual funds?

5paisa does not charge customers any brokerage for mutual fund orders. There also, no processing fees and account opening charges for customers on 5paisa. 5paisa directly get incentivised from the Asset management company for distributing the AMCs products to its customers.


3. What is NAV? What NAV will I get if I invest today?

Every Mutual Fund Scheme option has a NAV, which indicates the price of a single unit. Mutual funds are allotted in units. When you invest 10000 and per unit NAV is 10, you will get 1000 units. This is for ease of buying and selling and understanding growth, so if NAV changes to 11 now, your 1000 units are now worth 11000.

Insta redemption Liquid Funds: Investment before 1:30 pm, yesterday's NAV, between 1:30 pm to 3:00 pm today's NAV, After 3:00 pm NAV of the day before the next business day.

Other Funds: Investments greater than 2 Lacs, made up to 2:30 pm and Investments of lesser than 2 lacs made up to 3:00 pm will get the same days NAV, investments greater than 2 lacs, made after 2:30 and investments of any value made after 3:00 pm will be processed on the next business day.

Note:  Any investments made on Non business days will be processed on the  next business day at 9:30 am in the morning.


4. What is First order today?

First Order Today SIP allows customers to pay for the first installment on the day of placing the SIP Order. If a customer selects 120 installments the first installment will be debited on the day that the order is processed and the next installment onwards gets processed as per date selected by the client. However, no installments are processed within 30 days of the first installment.


5. How can I start an SIP and can I shift my existing SIPs to 5paisa?

Investment in SIP can be done via below platforms:
From 5Paisa Mobile App:
Start an SIP by choosing schemes from our categorized baskets:
Select a scheme >> Click on start SIP >> Enter amount and SIP Date >> Select SIP Period >> Proceed to Pay

You can start an SIP through Quick Buy/SIP in a scheme of your choice. In case  you want to make goal-based SIP investments please follow the path:

Login to 5paisa Mobile App >> Dashboard >> Investment Advisor
From 5Paisa Website:
You can start SIP from the various categories like Quick Buy, Direct schemes, new fund offer, Save tax, invest for short term, Invest for your future (Robo advisor).

Note: If you want to increase the SIP amount you will have to start a fresh SIP. If you want to decrease the SIP amount you will have to cancel the existing SIP and start another one.

If you have an ongoing SIP with any other broker, you will have to stop that SIP and start a new one through 5paisa. It cannot be shifted from one to the other. However Holdings that are accumulated as a result of investing can be transferred.


6. What is SIP date?

The date of the SIP is the date on which each month the clients investments will be processed. When client does an SIP with 5paisa amount is debited from their bank account 1 business day prior to the SIP Date.

For Non First order today SIPs, the first installment / Start date of the SIP depends on the status of approval of Auto Pay. If Auto Pay  is approved at the time of placing orders, the first installment will be on the first SIP date after a 5 day gap.

If SIP is placed with Auto Pay  that is not approved from the bank yet, then the first installment date will be the first date of SIP after a minimum 15 day gap.

For ledger based SIPs the first installment can be on the first SIP date available after a gap of 3 days.

Note: You cannot change the date of the existing SIP but you can cancel the existing SIP and place another order with the date you want.


7. How can I stop my SIP?

You can stop SIP using the following steps:

Go to MF order book >> Click on the SIP section >> Click on the scheme you wish to stop >> Click on Stop SIP >> Choose a reason and click on stop SIP

Note: Stop SIP does not mean that you will get your invested amount back. Your installments till date will remain invested in the scheme but no further installments will be deducted. To withdraw your invested amount you need to redeem the SIP.


8. How can I redeem my investments?

You can redeem investments  using the following steps:

  • Go to MF Portfolio (MF Holdings on web)
  • Tap on the scheme you want to redeem
  • Click on redeem
  • Choose amount or units to redeem
  • Click on confirm

9. How can I make Lumpsum Investment in Mutual Funds?

Make a lumpsum investment  by choosing schemes from our categorized baskets:
From 5Paisa Mobile App:
Select a scheme >> Click on Buy >> Enter amount >> Proceed to Pay
You can make a lumpsum investment through Quick Buy/SIP in a scheme of your choice.

From 5Paisa Website: You can make a lumpsum investment  from the various categories like Quick Buy, Direct schemes, new fund offer, Save tax, invest for short term, Invest for your future (Robo advisor).


10. How to add funds in the Mutual Fund Ledger?

You can add funds in the Mutual Fund Ledger using the following ways:

1. UPI:

You can add funds using UPI ID linked to the selected bank account. There are no additional charges for payments through UPI.

Login to 5paisa Mobile App >> Click on Menu >> Trade >> Funds >> Click on Add funds>> Select Mutual Fund ledger >> Enter amount >> Click on UPI >> Click on Add Funds >> Select the application from which you wish to transfer funds.
Refer below screenshot:

2. Net Banking:

If you wish to transfer funds from your bank A/c to your Mutual Fund A/c, you need to have net banking facility to be activated. We have payment gateway available for list of 44 banks:

SR NO BANK NAMES
01 Andhra Bank
02 Axis Bank
03 Bharat Co-operative Bank Mumbai Limited
04 Bank of Baroda
05 Catholic Syrian Bank Limited
06 Canara Bank
07 Central Bank of India
08 City Union Bank Limited
09 Corporation Bank
10 DCB Bank Limited
11 Dena Bank
12 Deutsche Bank
13 Development Bank of Singapore
14 Dhanlakshmi Bank
15 Federal Bank
16 G P Parsik Bank
17 HDFC Bank
18 ICICI Bank Limited
19 IDBI Bank
20 IDFC Bank Limited
21 Indian Overseas Bank
22 Indian Bank
23 InusInd Bank
24 Jammu and Kashmir Bank Limited
25 Janata Sahakari Bank Limited
26 Karnataka Bank Limited
27 Karur Vysya Bank
28 Kotak Mahindra Bank Limited
29 Laxmi Vilas Bank
30 Oriental Bank of Commerce
31 Punjab and Sind Bank
32 Punjab National Bank
33 RBL Bank Limited
34 Saraswat Co-operative Bank Limited
35 South Indian Bank
36 State Bank of India
37 Tamilnad Merchantile Bank Limited
38 The Cosmos Co-operative Bank Limited
39 The Shamrao Vithal Co-operative Bank Limited
40 UCO Bank
41 Union Bank of India
42 United Bank of India
43 Vijaya Bank
44 Yes Bank

Follow the below path:

Login to our 5paisa Mobile App >> Menu >> Trade >> Funds >> Click on Add funds >> Select Mutual Fund ledger >>  Enter amount >> Click on Net banking >> Click on Add Funds. It will redirect to your bank website. Login your bank credentials and the amount will be credited in your Mutual Fund A/c.

Note: If you transfer funds through our Payment Gateway, transaction charges of Rs. 8/- is applicable w.e.f. 01st March, 2019.

3. IMPS

Get instant credit by transferring your funds with NO document proof!

Note: Funds should be transferred from your registered bank account mapped with your 5paisa account.

Add 5Paisa as Beneficiary using the following steps:

  • Step 1: Login with your credentials on your bank website
  • Step 2: Click on Funds Transfer
  • Step 3: Click on Add Beneficiary
  • Step 4: Enter Beneficiary Name, Beneficiary Account No. and IFS Code
  • Payee Name/Beneficiary Ac No. 5PMUFU
    IFS Code
    Bank & Branch Name
    YESB0CMSNOC  (5th character indicates ZERO.)
    Yes Bank, CMS National Operating Centre MMR
    Account Type Current
  • Step 5: Select Account Type as CURRENT

Note: In case, if you find difficulty using Bank’s Mobile Application feature, try using through bank’s website login.


11. What is Auto Pay and how to set up Autopay?

Auto Pay is an instruction to your bank to transfer money to 5paisa on a regular basis to fulfill all your Systematic Investment Plan (SIP) registered with us.It helps in effortlessly transferring money to us without you going to internet banking portal every time. At the same time it can help to start many SIPs without any additional paperwork.

Follow the steps to setup Auto Pay:

  • Go to Mutual Fund dashboard
  • Click on the Auto Pay setup button
  • You can setup Auto Pay using Net Banking or Upload Mandate

To setup using Net Banking keep your net banking credentials handy and follow the instructions as they come For upload mandate, you will have to take a print of the mandate, sign it and upload it.

Note: We have the Gateway for Net Banking for some banks. If your bank is not one of those then you will have to Upload your mandate.

Auto Pay setup through Net Banking gets approved within 2 Days. Auto Pay setup through Upload Mandate  takes approximately 10 days to get approved.

If Auto Pay  is active then SIP can be started in 7 days from the date of the SIP registration, in case a new Auto Pay is created or it is still under process SIP will be started from the next month to avoid any missed/failed installments.

From any single bank account you must give only 1 mandate. The same mandate can be used for all SIPs.


12. What are Liquid Funds? What are the benefits of investing in Liquid Funds?

Liquid funds are a type of mutual funds that invest in securities with a residual maturity of up to 91 days. Assets invested are not tied up for a long time as liquid funds do not have a lock-in period.

Benefits:

  • No lock in period:
    Withdrawals from liquid funds are processed within 24 hours on business days.
  • No entry and exit load: Unlike FDs, there is no penalty for exiting or breaking them.
  • Lowest interest rate risk: Lowest interest rate risk because of high liquidity.
  • Taxation: Dividends received are tax-free. However, taxation is applicable on capital gains.
  • Diversification: Investing a certain portion of your excess cash in liquid funds helps you to meet emergency expenses and shield yourself from volatility of equity investments.
  • NAV of liquid fund doesn’t fluctuate much as other funds.
  • Unlike other debt funds where NAV is calculated only for business days, NAV for liquid funds is calculated for 365 days.

13. Can I get Limits to trade against my Mutual Fund Holdings?

Yes. You can. Depending on the type of mutual funds and their features, we have categorized Schemes, where the holdings can be used to give you an additional limit to trade in Equity markets.

  • The limit provided will be a percentage of the holding depending on the category of the fund. For example Liquid funds can give you a 100% limit.
  • Therefore a holding of 1 Lac in mutual funds can allow you to trade in stocks up to Rs. 1 Lac.
  • However any payments to be made for delivery of the shares that you buy must be transferred by you within the settlement timelines.
  • Many customers also prefer to redeem their mutual fund units when they wish to pay for stocks that they have bought.

14. How can I transfer MF holding from some other investment on 5paisa?

To see your holdings on 5paisa app:

  • You must submit an ARN conversion form to the AMC from which you have holdings.
  • You need to mention your folio number and our ARN - 104096 and mention that you would like to shift all your units to 5paisa.

However if you have your holdings in DEMAT form, you also need to have a demat account in 5paisa, and request you other DP to transfer all the units from that DEMAT account to the demat account with 5paisa, based on a DIS (Delivery Instruction Slip).


Special Offer – Refer & Earn (Offer valid from 01st July 2019 to 31st July 2019)

Open a Free A/c for your referral and get Rs. 750/- on 5 or more successful accounts referred.

Earning Table:

Refer a client Per Account Referral (in Rs.) Total Referral Reward (in Rs.)
4 555 2220
5 750 3750
10 750 7500
20 750 15000

  • Referral Payout of Rs. 555 will be provided within 72 working hours subject to fulfillment of all conditions.
  • Additional benefit will be provided in the month of August within 7 working days.
  • Account must be opened within 10 days of the referral date.
  • For Referral Pay out, 5% TDS is applicable.
  • If any referred client is already existed with 5paisa database as existing client or potential client, then it will not be considered as referral.
  • All the verification and account opening will be carried out by 5paisa team and team has reserve right to reject the case depending on compliance requirement.
  • Management reserve all rights to Modify or terminate the arrangement of scheme.

Regular Offer

Open a Free A/c for your referral and get Rs. 555/- within 72 hours in your bank A/c on every successful referral.


Monthly earning table

Refer a client Reward per Referral (in Rs.) Earnings Per month (in Rs.)
5 555 2775
15 555 8325
30 555 16650

  • Referral Pay out will be done within 3 working days subject to fulfillment of all conditions.
  • For Referral Pay out, 5% TDS is applicable.
  • If any referred client is already existed with 5paisa database as existing client or potential client, then it will not be considered as referral.
  • All the verification and account opening will be carried out by 5paisa team and team has reserve right to reject the case depending on compliance requirement.
  • Management reserve all rights to Modify or terminate the arrangement of scheme.

Partner Sharing

If client wish to register for Partner Program, the above scheme will not be applicable. The below plan is applicable for Partners:

  • Earn on every trade placed by clients referred by you for lifetime.
  • Online Business Partner Registration, Zero Paper Work, No office spaces & Zero investment required.
  • Brokerage sharing based on below Partner Category
  • Partner Category Refer Clients Brokerage Sharing
    Partner 0 - 100 10%
    Gold Partner 101 - 500 25%
    Platinum Partner 501 & Above 50%
  • Client needs to open Trading and Demat A/c with 5paisa.com for registering in Partner Sharing Program.
  • Minimum pay out should be Rs. 1,000/-.
  • Activated referred A/c should not be closed within 30 days.
  • Partner category will be changed based on above mentioned referred clients.

Note: If client wish to register for Partner Program, Refer & Earn Scheme is not applicable. He will receive only brokerage sharing.

Get instant credit by transferring your funds with NO documentation. Below are the details to get instant credit.

Bank Details For Equity For Mutual Funds
Beneficiary Name 5PAISA 5PAISA
Payee Name/Beneficiary Name 5PAISA 5PMUFU
IFS Code YESB0CMSNOC
(5th character is ZERO)
YESB0CMSNOC
(5th character is ZERO)
Bank & Branch Name Yes Bank, CMS National Operating Centre MMR Yes Bank, CMS National Operating Centre MMR
Account Type CURRENT CURRENT

Note: Funds should be transferred from your registered bank account mapped with your 5paisa.

How to add 5Paisa as beneficiary in your bank a/c:

  • Step 1: Login with your credentials on your bank website
  • Step 2: Click on Funds Transfer
  • Step 3: Click on Add Beneficiary
  • Step 4: Enter Beneficiary Name, Beneficiary Account No. and IFS Code
  • Step 5: Select Account Type as CURRENT

Note: If this facility is not available in your bank Account, please contact or transfer funds by visiting your nearest branch.

How to transfer the funds?

  • Step 1: Login to your Bank Account
  • Step 2: Choose IMPS as an option for Funds Transfer
  • Step 3: Enter details provided above
  • Step 4: Transfer funds and check 5paisa ledger for confirmation

Note: In case, if you find any difficulty using banks, Mobile Application features, try using through bank’s website login.

Payin Rejection Case:

In case, if your funds payin transaction is not successfully updated in the ledger, send us an E-mail mentioning your Client Code and Transaction Proof (along with transaction reference) and Bank Statement to support@5paisa.com

For Mutual Funds

Method 1: Transfer your funds through IMPS/UPI 24*7 with instant Credit and no document proofs required.

Beneficiary Name 5PAISA
Payee Name/Beneficiary Ac No. 5PMUFU
IFS Code YESB0CMSNOC
Bank & Branch Name Yes Bank, CMS National Operating Centre MMR
Account Type Current

*In IFS Code, 5th character indicates ZERO.

Note: Funds to be transferred from your designated bank account mapped with your trading account.


Process of registering beneficiary and transfers:

Login with your credentials on your bank website >> Click on Fund Transfer >> Add Beneficiary >> Enter Beneficiary Name >> Enter Beneficiary A/c no. >> Enter IFS Code >> Select Account Type as Current

Note: In certain banks, if your Third Party Transfer (TPT) is not activated, by entering your debit card details you can activate your TPT or else you need to visit to your nearest branch for availing this facility.


How to transfer the funds?

To transfer funds, if you choose IMPS/UPI instant credit will be provided. For NEFT/RTGS, credit will be as per RBI cycles.

Note: In case, if you find any difficulties in adding virtual account as your beneficiary through your bank's mobile app, you may try adding the beneficiary through your bank's web login.

For any further clarification, you can submit your query on the below link: 5paisa Support

Net Banking

If you need to transfer funds from the bank account to 5paisa which is linked with you trading A/c, you need to have net banking facility to be activated. We have payment gateway available for 44 banks (Please see the list below):

SR NO BANK NAMES
01 Andhra Bank
02 Axis Bank
03 Bharat Co-operative Bank Mumbai Limited
04 Bank of Baroda
05 Catholic Syrian Bank Limited
06 Canara Bank
07 Central Bank of India
08 City Union Bank Limited
09 Corporation Bank
10 DCB Bank Limited
11 Dena Bank
12 Deutsche Bank
13 Development Bank of Singapore
14 Dhanlakshmi Bank
15 Federal Bank
16 G P Parsik Bank
17 HDFC Bank
18 ICICI Bank Limited
19 IDBI Bank
20 IDFC Bank Limited
21 Indian Overseas Bank
22 Indian Bank
23 InusInd Bank
24 Jammu and Kashmir Bank Limited
25 Janata Sahakari Bank Limited
26 Karnataka Bank Limited
27 Karur Vysya Bank
28 Kotak Mahindra Bank Limited
29 Laxmi Vilas Bank
30 Oriental Bank of Commerce
31 Punjab and Sind Bank
32 Punjab National Bank
33 RBL Bank Limited
34 Saraswat Co-operative Bank Limited
35 South Indian Bank
36 State Bank of India
37 Tamilnad Merchantile Bank Limited
38 The Cosmos Co-operative Bank Limited
39 The Shamrao Vithal Co-operative Bank Limited
40 UCO Bank
41 Union Bank of India
42 United Bank of India
43 Vijaya Bank
44 Yes Bank