Customer FAQs

1. In which segments I can open an account with 5 Paisa?

  • Equity
  • Derivatives
  • Currency
  • Mutual Funds

In 5Paisa, we offer:

All in One Trading Account: An account which offers Trading and Demat as well as Mutual Fund account.

Mutual Fund Account: This offers only Mutual Fund account.


2. What are our brokerage, DP charges and fees?

We do not charge any brokerage. Instead we charge a flat fee of Rs.10/- per executed order, for trades in Equity, F&O & Currency. Statutory charges would be extra. No other hidden charges. There are no upfront charges.

Account Opening Charges?
5paisa charges Rs.650/- to open trading account. 

Delayed Payment Charges (DPC) is 18%p.a.


Demat Charges

A/C Maintenance Charges - AMC Individual Yearly Rs.400/- + 18% GST
Non Individual Yearly Rs.1000/- + 18% GST
Other Charges Debit Charges 0.025% or Rs. 25 whichever is Higher
Pledge Creation Rs. 50
DEMAT per Certificate Rs. 15
REMAT per Certificate or per 100 Units/Shares (which ever is Higher) Rs. 15
Conversion of MF Units/Destat per SOA Rs. 15
Reconversion of MF Units in to SOA or Redemption/Restat per SOA Rs. 15
Postal Charges per request shall be charged Seperately Rs. 40

Note: We do not charge Account opening charges for only MF clients.


3. Who can open an account and what documents required for Account Opening?

1) Resident Individuals

2) Non individuals

  • Corporate
  • Trust
  • Partnership
  • HUF

Documents required for Resident Individual

  • Pan Card is Mandatory
  • Income Proof is mandatory in case if customer wants to open an account for Derivative & Currency segments.Trust
  • Cancelled Cheque

Below are the List of Documents accepted for Address Proof:-

  • Aadhar (Unique Identification Number)
  • Passport
  • Voters Identity Card
  • Driving License
  • Ration Card
  • Registered Lease or Sale Agreement of Residence
  • Utility bills like Telephone Bill (only land line),
  • Electricity bill or Gas bill – Not more than 3 months old.
  • Bank Account Statement/Passbook- not more than three months old
  • Banker’s Certification

P.S:- Documents having an expiry date should be valid on the date of submission. The proof of address in the name of the spouse may be accepted.

To know about document list for non individual, please send us an email at support@5paisa.com

4. What is the use of POA?

On the basis of POA (Power of Attorney) whenever you sell shares, the broker uses it to debit the shares from your demat account and provide it to the exchange which will reduce paper work of filling Delivery Instruction Slip.


5. What are the modes of payment through which I can transfer funds?

You can transfer funds through the following ways:

  • Net Banking

    If you need to transfer funds from the bank account to 5paisa which is linked with 5 Paisa you need to have net banking facility to be activated. We have payment gateway available for 28 banks (Please see the list below). Following are the paths to transfer funds:

    Click on Menu >> Trade >> Funds Transfer >> Pay In option >> Segment >> Bank name >> A/c no >> Enter amount (Minimum value to be transferred is Rs. 50/-) >> Pay In.
  • NEFT

    ICICI Bank – CMS A/c details

    Bank Name Payee name Branch Name A/c No. IFSC Code
    ICICI Bank Ltd. 5Paisa Capital Ltd. Delhi RPC 5Paisa ICIC0000106
    After you have initiated transfer of funds from your bank A/c, you are requested to provide us with the following details to support@5paisa.com

    1. Transaction reference number or UTR no.

    2. Your Bank Account statement from which you have initiated the transfer.

    Alternatively you can also take a screenshot of your internet banking page and share the same with us.

  • IMPS - Immediate Payment Service: path

    Login to your net banking/mobile banking for online transfer via IMPS

    Go to Fund Transfer tab >> Add Beneficiary >> Select Beneficiary Type – Transfer to other bank through IMPS >> Click on IMPS Funds transfer using account number, enter the details, and confirm the transaction.
  • Paytm path Tap the Passbook icon >> Select the Send Money to Bank option >> Transfer >> Enter the amount, account holder’s name, bank account number, and IFS Code >> Hit the send button.

    Note :Please note that only account opening fees Rs. 650 will be accepted through Paytm transaction. For Margin Money, you can transfer funds through Net banking, NEFT or IMPS.


6. Document Pick Up Facility

In case customer is not able to open account through online then the process involves manual Form Filling, Document Upload and Physical signing of the Account opening form. Currently we offer Document Pick up Facility in the following cities:-

01 Mumbai
02 Delhi
03 Kolkata
04 Surat
05 Pune
06 Ahmadabad
07 Hyderabad
08 Chennai
09 Bangalore
10 Nasik
11 Vishakhapatnam
12 Indore
13 Varanasi
14 Ghaziabad
15 Kanpur
16 Lucknow
17 Jaipur
18 Jalandhar
19 Patna
20 Faridabad
21 Hubli
22 Chandigarh
23 Rajkot
24 Ludhiana
25 Noida
26 Gurgaon
27 Raipur

In case, your city is not listed above, you can courier the documents to the below address:

5paisa Capital Ltd.
Sun InfoTech Park,
Road No. 16V,
Plot No.B-23
Thane Industrial Area,
Wagle Estate, Thane – 400604

Once the form reaches at our Registered Office, the same is processed and account gets opened within 24 hours

  • In case, documents are received within 3 working days then, we will refund maximum Rs.200 courier charges on the basis of your original receipt.
  • In case, documents are received within 4-10 working days then, we will refund maximum Rs.100 courier charges on the basis of your original receipt.

7. How will I be intimated regarding the account opening?

You will start receiving a regular SMS and email alert from our end from the time of your account opening registration to activation status. Once your account is activated you will receive a welcome SMS on your registered mobile number and registered email ID. Your Login ID & password would be the same that was used to register your account.


8. Referral Scheme

Refer your friend offer from 28th September, 2017 - 31st October, 2017

What's in it for me?...

A BookMyShow voucher worth Rs 500/-. After your friend activates the broking account, you would receive a BookMyShow voucher worth Rs. 500/-.

...And what's in it for my friend?

Your friend gets:

  • Free trading Account
  • 50 Brokerage free transactions - No brokerage on 1st 50 transactions.

How do I Start:

Share your referral code with as many friends as possible. Ask them to enter the referral Code while registering with 5Paisa.

Anything else I should know?

Yes. Just a few points:

For you to receive a referral bonus:

  • You must have an active trading account on 5paisa
  • The customer you refer must enter your referral Code at the time of registration and successfully complete the 5paisa broking account activation process;
  • The referred customer who registered for the new account must be new (and not a returning or existing) 5paisa registered customer. 5paisa will determine in our sole discretion whether the customer is new to 5paisa;
  • The BookMyShow voucher would be emailed to you on 30th November after the referred customer successfully activates the account.
  • Only accounts activated before 7th November 2017 will be counted towards the referral benefits.

Something to tell your friend:

  • The refund amount for the Account Opening Fees would be credited after the customer activates the broking account. The respective refund will be transferred to the bank account linked with 5paisa broking account. The fee would be credited on 30th Nov 2017
  • Customer will be eligible for a refund on the brokerage fees charged for trading carried out on the 5paisa platform (Mobile App or Website) as per below:

    1. Upto 50 transactions carried out within the first 2 months after the customer activates the account would be eligible for a refund.

    2. The respective refunds of Brokerage Fees will be transferred to the account ledger linked with 5paisa broking account. The fees would be credited on 8th January. 2018.

T&Cs:

Participation in the 5paisa Referral Program may require you to submit personal information about you and the customers you refer, such as name and email address. You agree to receive communications from us with regard to your participation in the 5paisa Referral Program, and to allow us to communicate with your friends about your participation (for example, by disclosing to your friends that an invitation was sent by you). Any information collected from you or your referred customers as part of the 5paisa Referral Program will be subject to 5paisa's Privacy's Notice .

We may terminate your eligibility to earn referral bonus or terminate your account, or the accounts of 5paisa members you refer, if you or they take any of the following actions:

  • Refer customers using spam, display advertising, sponsored links, unsolicited e-mails and SMS, or links on message boards or forums.
  • Distribute your personal invite link via IM clients or in any other offline method (e.g in any printed material, mail or other document, or any oral solicitation);
  • Use false names, impersonate other people, or otherwise provide false or misleading information to us;
  • Offer incentives to others who register new accounts;
  • Participate in the 5Paisa Referral Program where doing so would be prohibited by any applicable law or regulations.

We reserve the right in our sole discretion at any time and without prior notice to you to add to, remove or otherwise change these terms, including without limitation:

  • Changing the amount of the referral bonus,
  • Modifying size, type and nature of transactions eligible for a brokerage fee refund,
  • Modifying how you may earn referral bonus and other special Incentives,
  • Modifying the duration and expiration of referral bonus and other special Incentives,
  • Requiring minimum no and/or size of transactions from the new 5paisa customer referred by you to be eligible for referral bonus,
  • Instituting maximum amount of referral bonus that you may earn, and
  • Discontinuing the 5paisa Referral Program entirely.

We will post an updated version of these terms on the 5paisa website and mobile App, and you will be deemed to have accepted such changes by continuing to use the 5paisa website and/or mobile App or the 5paisa Referral Program after the date such changes are posted.

1. What is Mutual Fund?

Mutual Funds are investment instruments that collect investor’s money and invest in various securities in order to get returns on the investments. The money invested is managed by a professional fund manager with a lot of experience.

There are two ways to invest in mutual funds.

  • A onetime investment of a sum of rupees - commonly known as lump sum.
  • A fixed amount invested at regular intervals - commonly known as SIP Systematic Investment Plan

2. What is Net Asset Value?

Every Mutual Fund Scheme option has an NAV, which is indicates the price of a single unit. Mutual funds are allotted in units. When you invest 10000 and per unit NAV is 10, you will get 1000 units. This is for ease of buying and selling and understanding growth, so if NAV changes to 11 now, your 1000 units are now worth 11000.


3. How much can I invest?

Most schemes have a predecided minimum amount that can be invested as a Lumpsum or an SIP. Over and above that there is no limit to how much you can invest. The Minimum amount ranges between Rs. 500 to Rs. 5000 depending on the scheme.


4. What NAV will I get if I invest today?

Liquid Funds: Investment before 1:30 pm, yesterdays NAV, between 1:30 to 3:00 today’s NAV, After 3:00 NAV of the day before the next business day.

Other Funds: Investments greater then 2 Lacs, made upto 2:30 and Investments of lesser than 2 lacs made up to 3:00 will get the same days NAV, investments greater than 2 lacs, made after 2:30 and investments of any value made after 3:00 will be processed on next business day. Any investments made on Non business days will be processed on next business day at 9:30 in the morning


5. In case of FOT what will be my installment schedule?

In case of First Order Today (FOT), the first installment is processed on the same day. The allotments and cut off times are similar to a lump sum order. However the next installment is processed on the first SIP date that is available after a minimum gap of 30 days.


6. What Brokerage does 5paisa Charge?

5paisa does not charge customers any brokerage for mutual fund orders. There is also no processing fee and account opening charges for customers on 5paisa.


7. How does 5paisa make money in mutual funds?

5paisa directly get incentivized from the Asset management company for distributing the AMCs products to its customers.


8. What are Equity Funds?

Equity funds are mutual funds where the fund manager invests in shares of various companies as per the investment objective of the scheme. These schemes grow based on the performance of the underlying stocks / companies.


9. What are direct Funds?

Every mutual fund scheme is available in two variants - direct and regular. Direct schemes are bought directly from the AMC and do not involve any intermediary


10. Why should I invest in regular funds instead of direct?

Direct funds: Based on your requirements we help you in deciding which schemes to invest in. You can easily place paperless orders in any Scheme of any AMC and you can view your entire portfolio in once place and take action on it when required.


11. How can I see holding from some other investment on 5paisa?

To see your holdings on 5paisa app, you must submit an ARN conversion form to the AMC from which you have holdings. You need to mention your folio number and our ARN - 104096 and mention that you would like to shift all your units to 5paisa. However if you have your holdings in DEMAT form, you also need to have a demat account in 5paisa, and request you other DP to transfer all the units from that DEMAT account to the demat account with 5paisa, based on a DIS (Delivery Instruction Slip).


12. What is ledger?

A ledger is a place where a record of all the money transferred by you to 5paisa is maintained. It is similar to a prepaid account balance where any money transferred by you is reflected and you can use it for buying Mutual Funds and other securities


13. What the Equity and Mutual Fund Ledger?

At 5paisa there are 2 ledgers for the ease of bifurcation of funds. You can set aside money for all your mutual fund transactions so that even if your equity ledger is in debit you can continue to invest in mutual funds.


14. When I sell Mutual funds when will I get my money?

Every Scheme has its own Settlement type. T1, T3, T5 etc. This indicates how many days after the redemption will the money get transferred back to you.


15. Where will I get my money when I Redeem My Mutual Fund Units?

Depending on the type of Account your money will be credited back to you. If you have an All in One investment account (Trading + Demat) account with 5paisa, then your money will be credited to your Mutual Fund Ledger and from there you can move it to Equity ledger or reinvest in different funds.If you have an Only Mutual Fund free account, the money will be credited to the bank account that you had provided at the time of account opening, the details of which have been shared with all the Asset management companies.


16. Can I get Limits to trade against my Mutual Fund Holdings?

Yes! You can. Depending on the type of mutual funds and their features, we have categorised Schemes, where the holdings can be used to give you an additional limit to trade in Equity markets. The limit provided will be a percentage of the holding depending on the category of the fund. For example Liquid funds can give you a 100% limit. Therefore a holding of 1 Lac in mutual funds can allow you to trade in stocks upto Rs. 1 Lac. However any payments to be made for delivery of the shares that you buy must be transferred by you within the settlement timelines. Many customers also prefer to redeem their mutual fund units when they wish to pay for stocks that they have bought.


17. Why is debt fund better than FD?

They are a lot better than FDs

  • They give Better returns
  • You can get your money out whenever you want partly or fully.
  • You need not invest in One go, you can even start a SIP
  • In the long term (> 3 years) they provide the benefit of indexation

18. What are ELSS?

There are some mutual funds, in which the amount inevsted by you in a particular financial year can be deducted from your taxable income under section 80C. These funds have historically given good returns over a long term. These funds have a lock-in period of just 3 years which is the lowest across any other tax saving investment


19. How much can I invest in ELSS?

You can invest any amount in ELSS however your investments will be tax deductible only up to Rs. 1.5 lacs.


20. How to invest mutual funds in Lump sum mode?

Investing in lump sum mutual funds can be done via below platforms:

  • i) 5paisa Mobile App

    Login > Dashboard > Mutual Fund > Fund Screener > Select a mutual fund scheme to invest > Buy
  • ii) 5paisa.com Login > Mutual Funds > Pick Your Own Fund > Select a mutual fund scheme to invest > Select Investment: Lump sum (Fill the details) > Proceed


21. Where can client see Mutual Fund Holdings?

Client can see mutual fund holdings by various ways as mentioned below:

  • i) 5paisa Mobile App

    Login > Dashboard > Mutual Fund > My Holdings MF
  • ii) Browser platform:

    Login > Market > Mutual Funds > Holdings
  • iii) Desktop platform:

    Login > Home > Mutual Funds > Order Book > Holdings