Customer FAQs

1. In which segments I can open an account with 5 Paisa?

  • Equity
  • Derivatives
  • Currency
  • Mutual Funds

In 5Paisa, we offer:

All in One Trading Account: An account which offers Trading and Demat as well as Mutual Fund account.

Mutual Fund Account: This offers only Mutual Fund account.


2. What are our brokerage, DP charges and fees?

We do not charge any brokerage. Instead we charge a flat fee of Rs.10/- per executed order, for trades in Equity, F&O & Currency. Statutory charges would be extra. No other hidden charges. There are no upfront charges.

Account Opening Charges?
5paisa charges Rs.650/- to open trading account. 

Delayed Payment Charges (DPC) is 18%p.a.


Demat Charges

A/C Maintenance Charges - AMC Individual Yearly Rs.400/- + 18% GST
Non Individual Yearly Rs.1000/- + 18% GST
Other Charges Debit Charges 0.025% or Rs. 25 whichever is Higher
Pledge Creation Rs. 50
DEMAT per Certificate Rs. 15
REMAT per Certificate or per 100 Units/Shares (which ever is Higher) Rs. 15
Conversion of MF Units/Destat per SOA Rs. 15
Reconversion of MF Units in to SOA or Redemption/Restat per SOA Rs. 15
Postal Charges per request shall be charged Seperately Rs. 40

Note: We do not charge Account opening charges for only MF clients.


3. Who can open an A/c and what documents required for Account Opening?

Following individuals can open an A/c with 5paisa:

1) Resident Individuals

2) Non individuals

  • Corporate
  • Trust
  • Partnership
  • HUF

Documents required for A/c opening are as follows:

For Individual A/c opening:

In order to open an A/c with 5paisa, below documents are required:

  • Pan No*
  • Aadhar Card
  • Address Proof
  • Cancelled Cheque
  • Income Proof (For Derivatives & Currency segments)
  • Specimen Signature (on blank white paper)
*If PAN No. or KRA is not verified online then customer needs to provide PAN Card Copy. To know about document list for non individual, please send us an email at support@5paisa.com

4. What is the use of POA?

On the basis of POA (Power of Attorney) whenever you sell shares, the broker uses it to debit the shares from your demat account and provide it to the exchange which will reduce paper work of filling Delivery Instruction Slip.


5. What are the modes of payment through which I can transfer funds?

You can transfer funds through the following ways:

  • Paytm path Tap the Passbook icon >> Select the Send Money to Bank option >> Transfer >> Enter the amount, account holder’s name, bank account number, and IFS Code >> Hit the send button.

    Note:Please note that only account processing charges Rs. 650 will be accepted through Paytm transaction. For Margin Money, you can transfer funds through Net banking, NEFT or IMPS. (Please refer fund transfer section below)


    How to avail a pick up or courier your AOF form to 5Paisa?

    To avail a pick up facility, your city should be listed from the below list:


6. How to avail a pick up or courier your AOF form to 5Paisa?

To avail a pick up facility, your city should be listed from the below list:

01 Mumbai
02 Delhi
03 Kolkatta
04 Surat
05 Pune
06 Ahmadabad
07 Hyderabad
08 Chennai
09 Bangalore
10 Nasik
11 Noida
12 Gurgaon
13 Nagpur
Note: The pickup cannot be arranged if the distance of delivery from the specified city is above 25 kms.

In case your city is not listed above or your distance of delivery is above the specified limit, you can courier your A/c opening form to 5Paisa at the below mentioned address:

5paisa Capital Ltd.
Sun InfoTech Park,
Road No. 16V,
Plot No.B-23
Thane Industrial Area,
Wagle Estate, Thane – 400604

Once the form reaches at our Registered Office, the same is processed and account gets opened within 24 hours. Your courier charges can be reversed as per the following criteria:

  • Courier charges up to Rs. 75/- or the actual amount whichever is lower is applicable for reversal on basis of your original courier receipt (No binding on day of your submission)
  • Courier charges will be reversed from the date of submission of your courier receipt within 7-8 working days. 
Note: You can also place a request for pick up through our 5Paisa Mobile App. Download the 5Paisa Mobile App >> Enter your Login details >> Dashboard >> Account Opening in Progress >> Place a request for Document Pick up and can also check the status for the same.

7. How will I be intimated regarding the account opening?

You will start receiving a regular SMS and email alert from our end from the time of your account opening registration to activation status. Once your account is activated you will receive a welcome SMS on your registered mobile number and registered email ID. Your Login ID & password would be the same that was used to register your account.

1. What is Mutual Fund?

Mutual Funds are investment instruments that collect investor’s money and invest in various securities in order to get returns on the investments. The money invested is managed by a professional fund manager with a lot of experience.

There are two ways to invest in mutual funds.

  • A onetime investment of a sum of rupees - commonly known as lump sum.
  • A fixed amount invested at regular intervals - commonly known as SIP Systematic Investment Plan

2. What is Net Asset Value?

Every Mutual Fund Scheme option has an NAV, which is indicates the price of a single unit. Mutual funds are allotted in units. When you invest 10000 and per unit NAV is 10, you will get 1000 units. This is for ease of buying and selling and understanding growth, so if NAV changes to 11 now, your 1000 units are now worth 11000.


3. How much can I invest?

Most schemes have a predecided minimum amount that can be invested as a Lumpsum or an SIP. Over and above that there is no limit to how much you can invest. The Minimum amount ranges between Rs. 500 to Rs. 5000 depending on the scheme.


4. What NAV will I get if I invest today?

Liquid Funds: Investment before 1:30 pm, yesterdays NAV, between 1:30 to 3:00 today’s NAV, After 3:00 NAV of the day before the next business day.

Other Funds: Investments greater then 2 Lacs, made upto 2:30 and Investments of lesser than 2 lacs made up to 3:00 will get the same days NAV, investments greater than 2 lacs, made after 2:30 and investments of any value made after 3:00 will be processed on next business day. Any investments made on Non business days will be processed on next business day at 9:30 in the morning


5. In case of FOT what will be my installment schedule?

In case of First Order Today (FOT), the first installment is processed on the same day. The allotments and cut off times are similar to a lump sum order. However the next installment is processed on the first SIP date that is available after a minimum gap of 30 days.


6. What Brokerage does 5paisa Charge?

5paisa does not charge customers any brokerage for mutual fund orders. There is also no processing fee and account opening charges for customers on 5paisa.


7. How does 5paisa make money in mutual funds?

5paisa directly get incentivized from the Asset management company for distributing the AMCs products to its customers.


8. What are Equity Funds?

Equity funds are mutual funds where the fund manager invests in shares of various companies as per the investment objective of the scheme. These schemes grow based on the performance of the underlying stocks / companies.


9. What are direct Funds?

Every mutual fund scheme is available in two variants - direct and regular. Direct schemes are bought directly from the AMC and do not involve any intermediary


10. Why should I invest in regular funds instead of direct?

Direct funds: Based on your requirements we help you in deciding which schemes to invest in. You can easily place paperless orders in any Scheme of any AMC and you can view your entire portfolio in once place and take action on it when required.


11. How can I see holding from some other investment on 5paisa?

To see your holdings on 5paisa app, you must submit an ARN conversion form to the AMC from which you have holdings. You need to mention your folio number and our ARN - 104096 and mention that you would like to shift all your units to 5paisa. However if you have your holdings in DEMAT form, you also need to have a demat account in 5paisa, and request you other DP to transfer all the units from that DEMAT account to the demat account with 5paisa, based on a DIS (Delivery Instruction Slip).


12. What is ledger?

A ledger is a place where a record of all the money transferred by you to 5paisa is maintained. It is similar to a prepaid account balance where any money transferred by you is reflected and you can use it for buying Mutual Funds and other securities


13. What the Equity and Mutual Fund Ledger?

At 5paisa there are 2 ledgers for the ease of bifurcation of funds. You can set aside money for all your mutual fund transactions so that even if your equity ledger is in debit you can continue to invest in mutual funds.


14. When I sell Mutual funds when will I get my money?

Every Scheme has its own Settlement type. T1, T3, T5 etc. This indicates how many days after the redemption will the money get transferred back to you.


15. Where will I get my money when I Redeem My Mutual Fund Units?

Depending on the type of Account your money will be credited back to you. If you have an All in One investment account (Trading + Demat) account with 5paisa, then your money will be credited to your Mutual Fund Ledger and from there you can move it to Equity ledger or reinvest in different funds.If you have an Only Mutual Fund free account, the money will be credited to the bank account that you had provided at the time of account opening, the details of which have been shared with all the Asset management companies.


16. Can I get Limits to trade against my Mutual Fund Holdings?

Yes! You can. Depending on the type of mutual funds and their features, we have categorised Schemes, where the holdings can be used to give you an additional limit to trade in Equity markets. The limit provided will be a percentage of the holding depending on the category of the fund. For example Liquid funds can give you a 100% limit. Therefore a holding of 1 Lac in mutual funds can allow you to trade in stocks upto Rs. 1 Lac. However any payments to be made for delivery of the shares that you buy must be transferred by you within the settlement timelines. Many customers also prefer to redeem their mutual fund units when they wish to pay for stocks that they have bought.


17. Why is debt fund better than FD?

They are a lot better than FDs

  • They give Better returns
  • You can get your money out whenever you want partly or fully.
  • You need not invest in One go, you can even start a SIP
  • In the long term (> 3 years) they provide the benefit of indexation

18. What are ELSS?

There are some mutual funds, in which the amount inevsted by you in a particular financial year can be deducted from your taxable income under section 80C. These funds have historically given good returns over a long term. These funds have a lock-in period of just 3 years which is the lowest across any other tax saving investment


19. How much can I invest in ELSS?

You can invest any amount in ELSS however your investments will be tax deductible only up to Rs. 1.5 lacs.


20. How to invest mutual funds in Lump sum mode?

Investing in lump sum mutual funds can be done via below platforms:

  • i) 5paisa Mobile App

    Login > Dashboard > Mutual Fund > Fund Screener > Select a mutual fund scheme to invest > Buy
  • ii) 5paisa.com Login > Mutual Funds > Pick Your Own Fund > Select a mutual fund scheme to invest > Select Investment: Lump sum (Fill the details) > Proceed


21. Where can client see Mutual Fund Holdings?

Client can see mutual fund holdings by various ways as mentioned below:

  • i) 5paisa Mobile App

    Login > Dashboard > Mutual Fund > My Holdings MF
  • ii) Browser platform:

    Login > Market > Mutual Funds > Holdings
  • iii) Desktop platform:

    Login > Home > Mutual Funds > Order Book > Holdings

Refer a Friend

"SPECIAL OFFER"

Refer a friend Referral reward per account Additional Benefit per account Margin Reward Per Referral*
0-2 555 0 1000
3-5 555 100 1000
6 & Above 555 250 1000

*Considering Initial Margin as Rs. 1 lakh per account

Refer 10 Friends & Earn up to Rs.18050/- (refer below table)

Accounts Referred Referral Reward Additional Benefit Total Reward Amount Margin Reward Total earnings
10 5550 (555*10) 2500 (250*10) 8050 10000 Rs. 18,050/-


  • If you refer between 3-5 friends, you get an additional benefit of Rs. 100 from 1st reference.
  • If you refer between more than 6 friends, you get an additional benefit of Rs. 250 from 1st reference.
  • This offer is valid from 1st October, 2018 till 07th November, 2018.
  • Additional benefit pay out will be provided on 15th November, 2018 subject to fulfillment of all conditions.
  • Management reserves all rights to modify or terminate the arrangement of scheme.

"REGULAR OFFER"

Features for Refer & Earn:

  • Rs. 555 on every successful account referred.
  • Margin Reward up to Rs. 1000 or 1% whichever is lower.
  • Referral Reward will be credited within 72 working hours from the day of referral activation.

Monthly / Yearly earning table

Refer a client Reward per Referral (in Rs.) Margin reward per Referral (in Rs.) Earnings per month (in Rs.)
5 555 1000 7775
15 555 1000 23325
30 555 1000 46650

  • Client needs to have individual or company’s Demat & Trading Account with us.
  • Incentive of Initial Margin Money will be provided if, Initial margin is deposited to the account within 10 days and this margin need to be maintained for 30 days from date of account opening.
  • For Margin Reward, minimum 1 trade is mandatory.
  • Activated Referred A/c should not be closed within 30 days
  • Normal Account Waiver Scheme will be available, no free A/c opening.
  • Pay-out for Margin Reward will be done on quarterly basis( Calendar Quarter), directly in to referrer's Bank Account within 1st 5 days of calendar quarter

Partner Program

Eligibility Criteria to become a Partner

A person who has Demat & Trading A/c with 5paisa.com can become a partner with 5paisa.


Rewards for Partner

  • Earn on every trade placed by clients referred by you for lifetime.
  • Online Business Partner Registration, Zero Paper Work, No office spaces & Zero investment required.
  • Partner sharing based on below Partner Category
Partner Category Refer Clients Brokerage Sharing
Partner 0 – 100 10%
Gold Partner 101 -500 25%
Platinum Partner 501 & Above 50%

  • Account to be opened with Rs. 650/- account opening fees
  • If any referred client already exists with 5paisa database as existing client or potential client, then it will not be considered as referral.
  • For referral payout, a partner should accumulate minimum brokerage sharing of Rs. 1,000/-.
  • Payout will be done in 1st week of every month.
  • This Scheme or offer will not be merged with any other scheme of 5paisa.
  • Only Brokerage will be shared with partners.
  • All the verification and account opening will be carried out by 5paisa team and team has reserve right to reject the case depending on compliance requirement.
  • Management reserve all rights to Modify or terminate the arrangement of scheme.

For Equity


NEFT/RTGS/IMPS/UPI

Method 1: Transfer your funds through IMPS/UPI 24*7 with instant Credit and no document proofs required.


Beneficiary Name 5PAISA
Payee Name/Beneficiary Ac No. 5PAISA
IFS Code YESB0CMSNOC
Bank & Branch Name Yes Bank, CMS National Operating Centre MMR
Account Type Current

*In IFS Code, 5th character indicates ZERO.

Note: Process of registering beneficiary and transfers:

Login with your credentials on your bank website >> Click on Fund Transfer >> Add Beneficiary >> Enter Beneficiary Name >> Enter Beneficiary A/c no. >> Enter IFS Code >> Select Account Type as Current

Note: In certain banks, if your Third Party Transfer (TPT) is not activated, by entering your debit card details you can activate your TPT or else you need to visit to your nearest branch for availing this facility.


How to transfer the funds?

To transfer funds, if you choose IMPS/UPI instant credit will be provided. For NEFT/RTGS, credit will be as per RBI cycles.

Note: In case, if you find any difficulties in adding virtual account as your beneficiary through your bank's mobile app, you may try adding the beneficiary through your bank's web login.


For any further clarification, you can submit your query on the below link: 5paisa Support


For Mutual Funds

Method 1: Transfer your funds through IMPS/UPI 24*7 with instant Credit and no document proofs required.

Beneficiary Name 5PAISA
Payee Name/Beneficiary Ac No. 5PMUFU
IFS Code YESB0CMSNOC
Bank & Branch Name Yes Bank, CMS National Operating Centre MMR
Account Type Current

*In IFS Code, 5th character indicates ZERO.

Note: Funds to be transferred from your designated bank account mapped with your trading account.


Process of registering beneficiary and transfers:

Login with your credentials on your bank website >> Click on Fund Transfer >> Add Beneficiary >> Enter Beneficiary Name >> Enter Beneficiary A/c no. >> Enter IFS Code >> Select Account Type as Current

Note: In certain banks, if your Third Party Transfer (TPT) is not activated, by entering your debit card details you can activate your TPT or else you need to visit to your nearest branch for availing this facility.


How to transfer the funds?

To transfer funds, if you choose IMPS/UPI instant credit will be provided. For NEFT/RTGS, credit will be as per RBI cycles.

Note: In case, if you find any difficulties in adding virtual account as your beneficiary through your bank's mobile app, you may try adding the beneficiary through your bank's web login.

For any further clarification, you can submit your query on the below link: 5paisa Support

Net Banking

If you need to transfer funds from the bank account to 5paisa which is linked with you trading A/c, you need to have net banking facility to be activated. We have payment gateway available for 23 banks (Please see the list below).

Bank ID Bank Name
01 Axis Bank
02 HDFC Bank
03 ICICI Bank
04 State bank of India
05 Bank of India
06 Bank of Maharashtra
07 Catholic Syrian Bank
08 City Union Bank
09 DCB Bank AG
10 Deutsche Bank
11 Dhanlaxmi Bank
12 Federal Bank
13 IDBI Bank
14 Indian Bank
15 IndusInd Bank
16 Jammu & Kashmir Bank
17 karur Vysya Bank
18 Kotak Mahindra Bank
19 Lakshmi Vilas Bank
20 Yes Bank
21 TamilNadu Mercantile Bank
22 Saraswat Bank
23 South Indian Bank