Fusion CX IPO
- Status: Closed
- BSE NSE
-
₹
14,025
/
51
shares
Minimum Investment
IPO Listing Details
- Listing Date
22 Oct 2026
- Listing Price
₹292.00
- Listing Change
1.04%
- Last Traded Price
₹280.40
Fusion CX IPO Details
-
Open Date
14 Oct 2026
-
Close Date
16 Oct 2026
- IPO Price Range
₹ 275 to ₹289
- IPO Size
₹ 702.00 Cr
Fusion CX IPO Timeline
Fusion CX IPO Subscription Status
| Date | QIB | NII | Retail | TOTAL |
|---|---|---|---|---|
| 14-Oct-2026 | 0.00 | 0.48 | 1.65 | 0.43 |
| 15-Oct-2026 | 0.05 | 1.53 | 3.92 | 1.16 |
| 16-Oct-2026 | 4.21 | 4.73 | 5.99 | 4.68 |
Last Updated: 22 October 2026 10:34 PM by 5paisa
Fusion CX Limited is a global customer experience (CX) and business process management services provider offering customer support and digital transformation solutions across industries. Its services span voice, email, chat, social media and messaging channels, alongside AI-powered automation, analytics and customer engagement solutions. The company serves clients across telecommunications, technology, BFSI, healthcare, consumer and retail sectors.
Headquartered in Kolkata, Fusion CX operates through a global delivery network of 40 centres across 13 countries. Its technology capabilities include proprietary solutions developed through Omind Technologies. The company combines multilingual customer experience services with technology-enabled workflows and has expanded its operations through acquisitions.
Established in: 2004
Managing Directors: Pankaj Dhanuka and Kishore Saraogi
Peers:
| Metric | Fusion CX Limited | Firstsource Solutions Limited | eClerx Services Limited | Alldigi Tech Limited |
|---|---|---|---|---|
| Face Value (₹) | 1.00 | 10.00 | 10.00 | 10.00 |
| Sales (₹ Cr) | 1818.14 | 9563.85 | 4218.20 | 608.04 |
| PAT (₹ Cr) | 169.84 | — | — | — |
| EPS (₹) | 13.47 | 9.77 | 76.23 | 53.96 |
| P/E | — | 22.27 | 19.65 | 14.12 |
| RoNW (%) | 30.74 | 15.00 | 53.00 | 29.00 |
| CMP (₹) | — | 264.35 | 1909.90 | 806.90 |
Fusion CX Objectives
1. Repayment or prepayment, in full or in part, of certain outstanding borrowings availed by the company and its subsidiaries.
2. Investment in step-down subsidiaries Omind Technologies Inc. and Omind Technologies Private Limited to upgrade the Arya and MindVoice IT tools.
3. Pursuing inorganic growth through unidentified acquisitions and other strategic initiatives.
4. General corporate purposes.
Fusion CX IPO Size
| Types | Size |
|---|---|
| Total IPO Size | ₹702.00 Cr |
| Offer For Sale | ₹202.00 Cr |
| Fresh Issue | ₹500.00 Cr |
Fusion CX IPO Lot Size
| Application | Lots | Shares | Amount (₹) |
|---|---|---|---|
| Retail (Min) | 1 | 51 | 14739 |
| Retail (Max) | 13 | 663 | 191607 |
| S-HNI (Min) | 14 | 714 | 206346 |
| S-HNI (Max) | 67 | 3417 | 987513 |
| B-HNI (Min) | 68 | 3468 | 1002252 |
Fusion CX IPO Reservation Table
| Investors Category | Subscription (times) | Shares Offered* | Shares bid for | Total Amount (Cr.)* |
|---|---|---|---|---|
| Anchor | 1 | 1,09,30,795 | 1,09,30,795 | 315.900 |
| QIB (Ex Anchor) | 4.21 | 72,87,197 | 3,06,88,026 | 886.884 |
| Non-Institutional Buyers | 4.73 | 36,43,598 | 1,72,34,736 | 498.084 |
| bNII (> ₹10L) | 4.72 | 24,29,066 | 1,14,62,913 | 331.278 |
| sNII (< ₹10L) | 4.75 | 12,14,533 | 57,71,823 | 166.806 |
| Retail | 5.99 | 24,29,066 | 1,45,41,273 | 420.243 |
| Total ** | 4.68 | 1,33,59,861 | 6,24,64,035 | 1,805.211 |
| Particulars (₹ Crores) | FY24 | FY25 | FY26 |
| Revenue | 991.32 | 1329.30 | 1818.14 |
| EBITDA | 104.62 | 197.78 | 329.87 |
| PAT | 36.26 | 74.31 | 169.84 |
| Particulars (₹ Crores) | FY24 | FY25 | FY26 |
| Total Assets | 768.02 | 1143.25 | 1385.15 |
| Share Capital | 12.60 | 12.60 | 12.63 |
| Total Liabilities | 496.88 | 784.89 | 824.54 |
| Particulars (₹ Crores) | FY24 | FY25 | FY26 |
| Net Cash Generated From Operating Activities | 39.26 | 102.45 | 264.22 |
| Net Cash Generated From / (Used In) Investing Activities | -61.89 | -63.63 | -83.10 |
| Net Cash Generated From / (Used In) Financing Activities | 11.05 | -26.73 | -138.04 |
| Net Increase / (Decrease) In Cash And Cash Equivalents | -11.58 | 12.09 | 43.08 |
Strengths
1. Global delivery network spanning 13 countries supports multilingual customer experience services.
2. AI-driven tools and automation capabilities complement traditional customer support operations.
3. Established relationships across telecommunications, BFSI, healthcare and retail sectors diversify industry exposure.
4. Acquisition-led expansion has strengthened international reach and service capabilities.
Weaknesses
1. Significant dependence on large customers creates revenue concentration risks.
2. Employee-intensive operations expose the company to wage inflation and workforce attrition.
3. International operations increase exposure to foreign exchange fluctuations and regulatory complexity.
4. Acquisitions require continued integration and may create additional operating and financial challenges.
Opportunities
1. Enterprise adoption of AI-powered customer engagement could expand demand for technology-enabled CX services.
2. Increasing outsourcing of customer operations creates opportunities across international markets.
3. Healthcare, BFSI and telecommunications digitisation may support demand for specialised customer support.
4. Expansion of proprietary AI tools could strengthen the company's service portfolio.
Threats
1. Rapid advances in generative AI could reduce demand for certain traditional customer support services.
2. Intense competition from established global outsourcing providers may pressure pricing and margins.
3. Data privacy and cybersecurity incidents could affect client relationships and business continuity.
4. Economic uncertainty in major international markets could weaken client spending on outsourced services.
1. Established global presence with 40 delivery centres across 13 countries.
2. Diversified customer experience services spanning traditional support and AI-enabled solutions.
3. Revenue and profitability growth across FY24 to FY26.
4. Proprietary technology capabilities through Arya and MindVoice.
5. Fresh issue proceeds intended for debt repayment, technology upgrades and strategic expansion.
The global customer experience management industry is evolving as enterprises adopt artificial intelligence, automation and digital engagement technologies to manage customer interactions. Businesses increasingly require integrated support across voice and digital channels while seeking operational efficiency and consistent service quality.
Fusion CX operates across this market through its international delivery network and technology-enabled service portfolio. Its proprietary AI platforms, Arya and MindVoice, form part of its strategy to enhance automation and customer engagement capabilities. The company's acquisition-led expansion has also broadened its geographic reach and industry exposure.
Demand for multilingual customer support, digital transformation and outsourced customer operations may create further opportunities. However, pricing competition, customer concentration, workforce costs and rapid technological change remain important considerations for the company's growth.
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FAQs
Fusion CX IPO opens for public subscription on October 14 2026 and closes on October 16 2026. The anchor investor bidding period is scheduled for October 13 2026.
The total size of the Fusion CX IPO is ₹702.00 crore. This comprises a fresh issue of ₹500.00 crore and an offer for sale of ₹202.00 crore by existing promoter shareholders.
The price band of Fusion CX IPO is fixed at ₹275 to ₹289 per equity share. Each equity share has a face value of ₹1.
To apply for Fusion CX IPO, follow the steps given below:
1. Log in to your 5paisa demat account and select Fusion CX IPO from the current IPO section.
2. Enter the number of lots and the price at which you wish to apply.
3. Enter your UPI ID and submit your application to place the bid with the exchange.
4. Approve the mandate notification received on your UPI application to block the required funds.
The minimum lot size for Fusion CX IPO is 51 shares. At the upper price band of ₹289 per share, the minimum investment required for one retail application lot is ₹14739.
The tentative share allotment date for Fusion CX IPO is October 19 2026. Investors can check their allotment status through the registrar once the basis of allotment has been finalised.
Fusion CX IPO is tentatively scheduled to list on the BSE and NSE on October 22 2026, subject to completion of the allotment and listing formalities.
Nuvama Wealth Management Limited, IIFL Capital Services Limited and Motilal Oswal Investment Advisors Limited are the book-running lead managers for Fusion CX IPO. KFin Technologies Limited is the registrar to the offer.
The company intends to use the fresh issue proceeds to repay certain borrowings, invest in upgrades to its Arya and MindVoice technology tools, pursue acquisitions and other strategic initiatives, and meet general corporate requirements. Proceeds from the offer for sale will go to the selling shareholders rather than the company.