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SEBI Complaint Redress System (SCORES)

Support Related Queries support@5paisa.com

DP and Broking Related Queriesdp.grievance@5paisa.com
IIFL House, Sun Infotech Park, Road no. 16V, Plot no. B-23, MIDC, Thane Industrial Area, Waghle Estate, Thane, Maharashtra - 400604
Customer Care Number: +91 89766 89766
Escalation Matrix
Cyber Security Incident Reporting
For any specific Cyber Security matters/issues related to your 5Paisa trading account, write to us at CISO@5paisa.com. You can alternatively reach out to us via Tel: 08035435711. Kindly mention your Name, Client Code along with the details of your query/concerns. This will help us to provide a timely response. Kindly note matters/issues specifically related to Cyber Security would be responded/addressed within 3 Business days.

Below are some examples of Cyber Security related matters/issues:
- If you suspect that your 5Paisa trading account is hacked/compromised.
- Unauthorized trades/transactions occurred from your account which you have not done.
- Unauthorized modification of your profile such as change in email, phone number, address, Bank Account which you have not done.
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Filing complaints on SEBI Complaint Redress System (SCORES) - Easy & quick

a. Register on SCORES portal

b. Mandatory details for filing complaints on SCORES:
i. Name, PAN, Address, Mobile Number, Email ID

c. Benefits :
i. Effective communication

ii. Speedy redressal of the grievances

You can file complaints on SCORES through https://scores.sebi.gov.in/. You can even download from here the SEBI SCORES app on Play Store or App Store.

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Cyber Security Incident Reporting