TCS Secures Best Buy’s India GCC Mandate in Five-Year Deal Estimated at Rs 2,000 Crore

Tata Consultancy Services has secured the mandate to manage the India global capability centre operations of US consumer electronics retailer Best Buy, emerging ahead of Accenture in the selection process. The five-year engagement is estimated to be worth around Rs 2,000 crore and covers a wider range of technology services beyond the operation of the Bengaluru-based centre.

The development was reported by the Times of India, which cited people familiar with the matter. Best Buy had invited proposals for a technology services engagement before selecting TCS. Accenture was among the companies competing for the mandate, while Wipro had also featured on the initial shortlist.

According to the report, TCS’s proposal stood out on pricing, service-level agreements and the productivity benefits offered as part of the engagement. The mandate will see the Indian technology services company take over Best Buy’s GCC operations in India while also providing services across data, analytics and artificial intelligence.

Best Buy’s GCC in Bengaluru currently employs around 600 people. The operation has become an important part of the retailer’s efforts to strengthen its digital and technology capabilities from India.

The companies involved have not publicly commented on the reported deal. Emails sent by the Times of India to TCS, Accenture, Wipro and Best Buy had not received a response when the report was published. The estimated value of around Rs 2,000 crore should therefore be viewed in that context, as no contract value has been publicly disclosed by the companies.

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TCS already works with Best Buy on technology services and digital transformation. The new engagement is expected to widen that relationship by adding responsibility for the retailer’s India GCC and extending the scope of work across several technology functions.

Phil Fersht, CEO of HFS Research, told the Times of India that TCS’s existing relationship with Best Buy could generate annual revenue of $75 million to $100 million. He also noted that the contract value had not been disclosed publicly.

Best Buy opened its 70,000-square-foot technology centre in Bengaluru in 2024 as part of its digital transformation plans. The facility was designed to function as an innovation hub, with its work covering digital strategy, product management, design, engineering, infrastructure and operations.

At the time the centre was established, Brian Tilzer, then Best Buy’s chief digital, analytics and technology officer, spoke about the role India would play in the retailer’s technology plans. He told the Times of India that Best Buy wanted the hub to become the “heart of innovation” for its mobile and artificial intelligence platforms. The company also intended to build and expand teams working in those areas.

The Bengaluru facility has since assumed greater strategic importance as Best Buy steps up its focus on artificial intelligence and digital commerce. The scope of the reported TCS mandate, which includes data, analytics and AI services, is aligned with the areas around which the retailer planned to develop its India technology presence.

Best Buy’s financial performance provides additional context for its technology investments. The retailer reported revenue of $41.7 billion in FY2026, compared with $41.5 billion in the preceding year. Comparable sales increased by 0.5%.

Growth in computing and mobile phones helped offset weaker sales in home theatre and appliances during the period. Best Buy’s continued attention to digital commerce and technology comes as the company manages differing demand trends across its principal product categories.

For TCS, the reported win combines the management of an established GCC with a broader technology services portfolio. The assignment is not confined to maintaining the Bengaluru operation and includes areas such as data management, analytics and AI, according to the report.

The selection process also placed TCS against two of its major competitors in the technology services market. Accenture was a contender for the mandate, while Wipro was considered during the initial stage. TCS eventually secured the engagement on the strength of its commercial proposal, service commitments and expected productivity gains, as reported by the Times of India.

The mandate brings together two elements of Best Buy’s India strategy: the operation of its Bengaluru capability centre and the delivery of technology work across functions central to its digital plans. With around 600 employees and a remit that spans product, engineering, infrastructure and other areas, the centre provides the retailer with a sizeable technology base in India.

The five-year tenure gives the engagement a longer operating horizon, while its estimated value places it among the more substantial technology services mandates reported in connection with Best Buy’s India operations. However, neither TCS nor Best Buy had confirmed the deal or its financial terms at the time covered by the source report.

TCS’s reported appointment builds on its existing work for Best Buy rather than beginning an entirely new client relationship. The additional responsibilities will extend that association to the retailer’s India capability centre and a broader collection of digital and technology services.